Privacy Policy

Last updated: 03.09.2024

This Privacy Policy explains how YoucanCandleit (referred to as “we”, “our”, or “the Company”) collects, uses, and shares personal information of users (referred to as “you” or “your”) who visit and make purchases from the website youcancandleit.com. YoucanCandleit is owned by Nikolina Holewa, based in Antwerp, Belgium. If you have any questions regarding this Privacy Policy, you can contact us at info@youcancandleit.com.

1. Data Controller

The data controller responsible for processing your personal information is:

2. Information We Collect

We collect the following personal information when you interact with our website or make a purchase:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Order Information: Products you purchase, payment information (processed through secure third-party payment processors), and billing details.
  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: How you interact with our website, including pages visited, links clicked, and other browsing behavior.
  • Payment Information: We use third-party payment processors such as PayPal to process transactions. These processors handle your credit card or payment details securely. We do not store this information on our servers.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process and deliver your orders, including sending order confirmations, shipping notifications, and invoices.
  • Customer Support: To provide assistance regarding orders, shipping, returns, and other inquiries.
  • Marketing: With your consent, we may send you promotional emails and updates about new products or special offers.
  • Improvement of Services: To analyze website traffic, understand customer behavior, and improve our website and services.
  • Legal Compliance: To comply with legal obligations such as tax regulations, and to protect our rights and respond to legal claims.

4. Legal Basis for Processing

The legal basis for processing your personal data is as follows:

  • Performance of a Contract: We process your information to fulfill the contract (your purchase) with you.
  • Consent: If you have provided your explicit consent for marketing purposes, we will use your data accordingly.
  • Legitimate Interests: We may process your data to improve our services, website, and customer experience.

5. Sharing Your Information

We only share your information with third parties in the following circumstances:

  • Payment Processors: To process payments securely (e.g., PayPal, WooCommerce Payments).
  • Shipping Providers: To fulfill and deliver your order.
  • Service Providers: Third-party providers that help manage our website and analytics tools, such as hosting and cloud service providers.
  • Legal Obligations: When required by law or to protect our rights (e.g., to comply with tax obligations or prevent fraud).

6. International Data Transfers

We do not transfer your data outside of the European Economic Area (EEA) unless such transfers are legally permissible, including using adequate safeguards such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, such as completing transactions, fulfilling legal obligations (e.g., tax and accounting), or until you request its deletion.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Access: You can request access to the personal information we hold about you.
  • Rectification: You can request that we correct or update any inaccurate or incomplete information.
  • Erasure: You have the right to request the deletion of your data (“right to be forgotten”).
  • Restriction: You can request the restriction of processing under certain circumstances.
  • Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
  • Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@youcancandleit.com.

9. Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use SSL encryption and secure servers to safeguard your data.

10. Cookies

Our website uses cookies to enhance user experience and provide personalized services. Cookies are small files stored on your device that help analyze web traffic or track your preferences. You can adjust your cookie preferences through your browser settings. For more information, see our [Cookie Policy].

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date indicated at the top. We encourage you to review this page periodically.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@youcancandleit.com
Owner: Nikolina Holewa
Location: Antwerp, Belgium