Last updated: 26.05.2026
At YOU CAN CANDLE IT, we want you to be happy with your order. If you wish to return an item, please read the policy below.
1. You Must Inform Us Before Returning an Item
To exercise your right of withdrawal or return an item, you must inform us by email before sending the product back.
Please contact us at:
After we receive your return request, we will provide the correct return instructions.
Products should not be sent back before you have informed us of the return. This allows us to identify your order, provide the correct return address and process your refund properly.
2. Return Window
You have the right to return unused items within 14 days of receiving your order.
After informing us that you wish to return an item, the products must be sent back within 14 days.
To be eligible for a return, products must be:
- unused;
- unmelted;
- undamaged;
- in their original condition;
- in their original packaging, where applicable.
Proof of purchase is required for all returns.
3. Used or Damaged Products
Products that have been used, melted, damaged or handled beyond what is necessary to inspect them may not be eligible for refund.
For safety and quality reasons, we cannot accept returns of wax melts that have been used or partially melted.
4. Return Shipping Costs
The customer is responsible for the cost of returning the item, unless the product arrived damaged, defective or incorrect.
We recommend using a tracked shipping method, as we cannot be responsible for returned parcels that are lost in transit.
5. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If the return is approved, the refund will be processed to your original payment method.
Refunds will be processed without undue delay and in accordance with applicable consumer law.
We may withhold the refund until we have received the returned products or until you provide proof that the products have been sent back.
Original standard shipping costs may be refunded where required by law. Any extra costs for premium or upgraded shipping options may not be refunded.
6. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, at:
Please include:
- your order number;
- a short description of the issue;
- clear photos of the product;
- clear photos of the packaging.
We will review the issue and offer a suitable solution, such as a replacement, refund or another appropriate remedy.
7. Contact
For all return and refund questions, contact us at: