At YoucanCandleit, we are committed to ensuring your satisfaction with our products. However, if for any reason you wish to return an item, please follow these guidelines:
- Consultation Required
Before returning any items, you must contact our customer service team at [email address] to discuss the return. We will provide you with instructions on how to proceed. Please do not send any products back without prior consultation, as unauthorized returns may not be accepted. - Return Window
You may return unused items within 14 days of receiving your order. Products must be in their original, unused condition and packaging. Proof of purchase is required for all returns. - Non-Returnable Items
Used candles are non-returnable due to hygiene and safety reasons. Please ensure you are happy with your purchase before lighting any candles. We are unable to accept returns of partially used or burned candles. - Return Shipping Costs
The customer is responsible for the shipping costs associated with returning an item unless the product is damaged or defective upon arrival. In such cases, we will cover the return shipping costs. - Refunds
Once your return is received and inspected, we will notify you about the status of your refund. Refunds will be processed back to your original payment method within 5-7 business days, depending on your bank or payment provider.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately at info@youcancandleit.com with photos of the damage, and we will arrange a replacement or refund.